We Use Technology Wisely
Our Commitment
We develop and deploy technology responsibly, with human oversight, testing, and safeguards that prioritize safety, security, and privacy to protect people, comply with the law, and preserve trust.
How We Win With Integrity
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Put customers first.
Never compromise on safety, security, and privacy.
Follow applicable privacy policies and laws.
Never compromise the security of private or confidential information.
Understand the importance of cybersecurity.
It protects customers, their data, and our company. Incorporate security into design at all phases of product and service development.
Only use artificial intelligence or AI systems as approved.
Never use AI in a way that would violate this Code, GM policies, or the law.
Be careful and transparent about the use of AI.
Check all data inputs and content generated. Be transparent by disclosing that AI was used, where appropriate.
Information matters with AI.
If any GM information will be shared or stored with a provider of a third-party AI tool or cloud provider, the AI tool or cloud provider must be pre-approved.
Drive Your Understanding
Improper AI use can pose challenges and risks, including:
- Unauthorized disclosure of GM confidential or secret information.
- Privacy breaches that compromise sensitive data.
- Known or suspected security vulnerabilities that put customers, partners, or GM at risk.
- Inaccurate or misleading AI-generated content that affects decision-making or damages the brand.
- Unapproved use of GM data by third parties to develop or train AI models.
- Regulatory violations that create compliance risks.
- Bias in AI tools, impacting fairness and outcomes.
By balancing innovation with responsibility, we ensure AI strengthens our capabilities while protecting our integrity.
All AI systems used by GM or third parties must adhere to the following principles:
Inclusivity and Fairness
Transparency
Accountability
Privacy
Safety and Security
Intellectual Property
Compliance
Which Way?
Can I share GM Secret or Confidential Information on a consumer third-party AI chatbot, AI tool, or AI system?
No. GM has strict guidelines and robust processes to protect its information from improper public disclosure. Using external AI resources that have not been properly vetted and approved for the information being used could cause improper disclosure of GM Secret or Confidential Information and is strictly prohibited.